Return & Refund Policy
Thank you for shopping with us! We want you to feel confident about your purchase. Please review our Return & Refund Policy below for details on eligibility, timelines, and how to request a return or refund.
✅ Eligibility for Returns & Full Refunds
Customers are eligible for a full refund under the following conditions:
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The item must be unopened, unused, untampered with, and in its original packaging.
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This policy applies to all items purchased from our store.
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Returns are accepted for sanitary and safety reasons only if the product remains sealed and unused.
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Customers have the right to a free return for a full refund within 14 days of delivery.
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A full refund applies to all payment methods used at checkout, subject to the conditions outlined in this policy.
🚚 Free Returns (14-Day Window)
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Customers may initiate a return within 14 days of delivery.
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Eligible returns will receive a free return label.
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Returned items must meet all eligibility conditions listed above to qualify for a full refund.
💳 Refund Processing & Timelines
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Once your return is received and inspected, your refund will be processed.
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Refunds are issued within 14 business days of receiving the returned item.
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Refunds are sent back to the original payment method used at checkout.
Klarna Customers:
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After we issue your refund, it may take up to 14 additional business days for Klarna to post the funds back to your account, depending on their processing timelines.
⚠️ Restocking Fees
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Restocking fees may apply to returned items that were not purchased using Klarna credit.
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Any applicable restocking fee will be deducted from your refund and communicated prior to processing.
🔁 Exchanges
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Exchanges are not applicable for Klarna purchases.
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For non-Klarna orders, exchanges may be offered on a case-by-case basis, subject to product availability and eligibility conditions.
✉️ Right to Withdraw / Order Cancellations
Customers may cancel their order within 24 hours of placing it by contacting us at:
Once an order has entered processing or has been shipped, it can no longer be canceled and must follow the return process instead.
Please note:
For Klarna customers, after a cancellation or return is approved and processed, it may take up to 14 business days for the refund to appear in your Klarna account.
⚠️ Important Notes & Exceptions
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Certain exceptions may apply to this policy.
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Items that arrive opened, used, tampered with, or damaged due to customer handling are not eligible for a refund.
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We reserve the right to deny refunds for items returned outside the 14-day window or that do not meet eligibility requirements.
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Please retain your order number and tracking information to ensure a smooth and seamless return and refund process.
📬 Need Help?
If you have questions about a return, refund, or cancellation, please contact our support team with your order number for faster assistance. email help@shopdungeon.com. We’re happy to help make your experience as smooth as possible.